1. Booking & Payment Schedule

Deposit (20%): Due at the time of booking to secure the reservation.

Remaining Balance (80%): Due no later than 30 days prior to the start of the rental period.

Special considerations may be made for bookings made within 30 days of the rental start date.

All bookings made within 15 days of the rental start date are non-refundable.

Payments may be made by credit card or other approved methods.

Failure to make timely payments may result in cancellation of the reservation without refund of prior payments.

2. Refunds & Cancellations

Cancellations made more than 30 days prior to the rental start date will receive a refund of payments made, minus the 20% deposit.

Cancellations made within 30 days of the rental start date are subject to special consideration as noted above.

No refunds will be issued for early returns or unused rental days.

3. Security Deposit

A refundable $500 security deposit is required at the time of delivery or pickup.

This deposit may be applied toward damages, cleaning fees, late fees, no-smoking fees, unauthorized pet fees, or unpaid charges.

The balance of the deposit, if any, will be refunded within 7 days of the trailer’s return.

4. Damages, Cleaning, Smoking & Additional Charges

The Renter is responsible for all damage, loss, or theft occurring during the rental period, excluding normal wear and tear.

Units returned excessively dirty may be subject to additional cleaning charges.

No smoking of any kind is allowed inside the trailer. A $150 fee will be applied for violations.

Any additional charges, including but not limited to damages, cleaning, late fees, smoking fees, pet fees, or unpaid balances, will first be deducted from the security deposit.

If damages or charges exceed the deposit, the Renter agrees to pay the remaining balance upon invoice.

5. Late Returns

Rentals must be returned at the agreed-upon time.

A $30 per hour fee will be charged for late returns, assessed in $15 increments for every 30 minutes beyond the scheduled return time, unless otherwise agreed in writing.

6. Delivery, Pickup & Key Exchange

Delivery and pickup schedules are fluid and may be adjusted due to traffic, weather, or other conditions. The Company will communicate any changes promptly.

Renter may elect to meet in person at delivery for key exchange and/or to provide a credit card for potential charges relating to damages.

7. Pets

Pets are allowed as an add-on option.

A $150 fee will be applied to any Renter who brings a pet without prepaying for the pet add-on.

Any damage caused by pets will be deducted from the Renter’s security deposit.

8. Blackstone Grill & Generator Use

If a Blackstone grill or generator is included in the rental, the Renter agrees to use the equipment responsibly and return it clean.

Any loss, damage, or misuse may result in charges up to the full replacement cost of the equipment.

9. Self-Tow Insurance & Experience Requirements

Renters who elect to tow a trailer themselves must provide proof of valid auto insurance covering towing liability, collision, and comprehensive coverage.

The Company reserves the right to refuse rental based on confidence in the Renter’s towing and backing abilities.

Previous towing experience is required to self-tow the trailer.

10. Confidentiality

Both parties agree that any personal, financial, or sensitive information shared for the purpose of booking and completing this rental shall remain confidential, except as required by law.

11. Service Modifications

The Company reserves the right to modify, suspend, discontinue, restrict, or disable all or part of its services at any time if necessary for safety, maintenance, or business reasons. Reasonable effort will be made to notify renters of any changes that may affect their booking.

12. Limitation of Liability

The Company is not responsible for indirect, incidental, or consequential damages, including but not limited to loss of time, inconvenience, or personal expenses. The renter assumes all risks associated with the use of the rental equipment, except where prohibited by law.

13. Warranty & Disclaimers

The Company makes no warranties, express or implied, regarding the rental equipment, except that it will be provided in good working condition at the time of delivery.

In the event that damage occurs to a trailer:

If the damage does not affect road safety, the Company will notify the Renter as soon as possible.

An inconvenience refund of up to 20% of the rental fee, based on the level of inconvenience, may be applied for non-functioning systems such as the awning, stove, water pump, water heater, furnace, batteries, etc.

Example allocation of inconvenience refunds:

• Awning: 5% of rental fee

• Stove: partial refund if alternative cooking arrangements are provided

• Water pump: 5% of rental fee

• Other systems may be evaluated on a case-by-case basis

The Company must have prior knowledge of non-functioning systems or be made aware of malfunctions during the stay.

Damages that occur during the stay will not be considered for an inconvenience refund.

If the trailer is determined to be unsafe for travel, the Renter will be offered

• A full refund

• Alternative trailer of comparable value, if available

The Renter accepts the equipment “as is” and acknowledges that normal wear and tear may occur.

14. Resolving Disputes

This Agreement shall be governed by the laws of the state in which the rental is executed. Any disputes arising under this Agreement shall first be attempted to be resolved informally. If no resolution is reached, disputes will be subject to binding arbitration in the Company’s local jurisdiction.

15. Right to Terminate

Either party may terminate this Agreement if the other party materially breaches its terms. Upon termination, the renter remains responsible for all charges incurred up to the date of termination, and any provisions relating to liability, confidentiality, or payment obligations shall survive termination.